Member Onboarding Coordinator
Role Summary
The Member Onboarding Coordinator welcomes and orients new families joining the pack, ensuring they feel connected and informed from their very first interaction. A strong onboarding experience is the best defense against early dropout.
Reports To
Core Responsibilities
- Serve as the welcoming ambassador for new pack families
- Conduct new family orientation meetings (September and as needed for mid-year joiners)
- Prepare and distribute a welcome package: pack overview, key contacts, calendar, uniform guide
- Connect each new Scout to their den leader within 48 hours of registration
- Ensure new families are set up in Scoutbook and on the pack email list
- Assign a “buddy family” in the den to help new families feel at home
- Conduct a Family Talent Survey to identify volunteer skills and availability
- Check in with new families after their first month to address questions or concerns
Key Dates / Timeline
| When | Task |
|---|
| September–October | Host new family orientation for fall recruits |
| Year-round | Onboard mid-year joiners within one week of registration |
| Monthly | Check in with families who joined in the past 60 days |
Key Resources