Member Experience Coordinator
Member Experience Coordinator
Section titled “Member Experience Coordinator”Role Summary
Section titled “Role Summary”The Member Experience Coordinator monitors member satisfaction and retention across the pack. By tracking attendance, identifying at-risk families, and proactively reaching out, this role helps ensure Scouts stay engaged and families feel valued.
Reports To / Works With
Section titled “Reports To / Works With”| Relationship | Role |
|---|---|
| Reports to | Membership Chair |
| Works with | Den Leaders, Cubmaster, Committee Chair |
Requirements
Section titled “Requirements”- Registration: Registered adult leader of BSA; current with YPT
- Inherits training requirements from the Membership Chair role
Core Responsibilities
Section titled “Core Responsibilities”- Monitor den and pack meeting attendance to identify families who are disengaging
- Flag Scouts who miss 2+ consecutive events and coordinate a personal check-in
- Reach out to at-risk families to understand concerns and offer support
- Connect families with resources (Scout accounts for cost concerns, schedule alternatives, etc.)
- Track retention metrics: how many Scouts re-register each year, reasons for dropout
- Coordinate with the Membership Chair on end-of-year re-enrollment outreach
- Follow up with lapsed members — keep the door open for return
- Gather informal feedback from families on what’s working and what could improve
Key Dates / Timeline
Section titled “Key Dates / Timeline”| When | Task |
|---|---|
| Monthly | Review attendance data from den leaders |
| November–December | Support recharter re-enrollment outreach |
| January | Mid-year retention check: reach out to families showing signs of disengagement |
| Year-round | Personal outreach to at-risk families |
Key Resources
Section titled “Key Resources”| Resource |
|---|
| Member Retention |